WHO WE ARE.

Koetter Woodworking is a leading manufacturer of architectural millwork, doors and cabinet components. For over 60-years, we have serviced the Midwest with high quality wood products used in the residential and commercial building industry. 

At Koetter Woodworking, we want every team member to feel empowered, which is why we are passionate about investing in the development and growth of our people. At the end of the day, its about providing a quality product to our customers, being good stewards of the environment and community and providing a fun, rewarding work environment for our team members.

ACCOUNT REPRESENTATIVE (Customer Service)

FLSA Status: Non-Exempt

Scheduled Shift: 1st Shift – 8:00 a.m. – 4:30 pm, M-F

Education and Experience

  • High School Diploma or General Education Degree (GED)
  • Associate degree is preferred, but not required.

WHO WE ARE LOOKING FOR:

  • Self-starter with excellent communication and listening skills
  • Positive, adaptable, and customer-first attitude
  • Problem-solver who can identify issues and find solutions
  • Strong time management and organizational skills
  • Comfortable working with all levels of the organization
  • Computer literate, particularly with Microsoft Office Suite 
  • Ability to interpret information, follow instructions, and perform basic math (including fractions, decimals, and millimeterTI

WHAT YOU’LL DO:

  • Serve as a primary point of contact for customers – answering questions, resolving issues, and building relationships
  • Review customer orders, ensuring accuracy in quantities, item numbers, and pricing
  • Communicate pricing discrepancies and request any needed information from customers
  • Work with internal teams (estimating, information coordinators, order distribution) to ensure smooth order flow from entry to shipment
  • Provide quotes for custom items and guide customers in ordering more efficiently
  • Maintain product knowledge across all Koetter Woodworking offerings, including manufactured and buy/resell products
  • Handle customer complaints with professionalism, aiming for win/win solutions
  • Identify and share new sales opportunities with the team

SUCCESS IN THIS ROLE LOOKS LIKE

  • Being responsive and solution-focused with every customer interaction
  • Maintaining accurate, organized records and files
  • Demonstrating a deep understanding of your customer base and their needs
  • Thriving under pressure while keeping a positive, professional attitude

WHAT’S IN IT FOR YOU!

  • Competitive Pay
  • On the Job Training
  • 401K
  • Bonus Program
  • Low-Cost Health Insurance
  • Paid Vacation, Holidays & Personal Time
  • Fun, Positive Work Environment
CLICK HERE TO APPLY!