WARP, TWIST, & EXPANSION

• Warp exceeding one-quarter inch (1/4”) in the plane of the door on all doors up to 8’0” in height is warranted.
• Doors over 8’0” in height, up to 10’0” must be manufactured at 2 ¼” in thickness or all warranties pertaining to warp, twist and expansion will be void. Doors over 8’0” in height up to 10’0” (which are manufactured at 2 1/4″ thickness) are warranted against warp which exceeds one-half inch (1/2“). Note: One-panel or full view glass doors over 8’0” up to 10’0” in height are not covered under the terms of this warranty for warp, twist, or expansion.
• Doors warped less than the limits outlined above do not exceed normal material expectation and are not considered out of warranty.
• Expansion and contraction which may occur due to changing environmental conditions (which can occur seasonally) is not warranted. This is particularly common with panels since they are designed to float.
• If a door warps it may be necessary to leave the door installed for up to one (1) year to ensure proper moisture equalization before the door is deemed out of specification.  This waiting period, if required, will not affect the warranty term.
• Doors over 3’6” wide up to 4’0” wide may be prone to increased twist and warp, therefore they are only warranted at 1-1/2 times the normal warp tolerance. These doors may also be prone to unusual stress which will increase the risk of splitting and warping, and therefore, will only be warranted for 6-months.

INSULATED GLASS

Koetter Woodworking, Inc. warrants our insulated glass for a period of one (1) year from the date of manufacture, against permanent failure of the hermetic seal, directly attributed to defective manufacturing.

• This warranty does not apply if the failure of the seal is caused by an Act of God, damage as a result of exposure to corrosive fumes or condensates, damage resulting from excessive stress from movement of the structure, glass distortion or breakage, mishandling or improper installation or by any other cause not within our exclusive control.
• Under the terms of this warranty, our obligation is to replace the defective glass, F.O.B. dealer’s warehouse from which the original sale was made. No labor, installation and/or consequential damages are included.
• For a period of one (1) year after manufacturing, a replacement insulated glass panel shall be furnished, for excessive fogging problems only.
• Koetter Woodworking, Inc may, at its option, request door be returned and refund the price we sold the defective door for in lieu of furnishing a replacement.

WARRANTY CLAIMS AND RETURNS

In an effort to better serve our customers, Koetter Woodworking Inc. has warranty claims policy and procedures to track all warranty claims.

• Should the warranted door be found to contain defects as stated within the terms of this warranty, Koetter Woodworking, Inc. will at its option:
  1. Repair any door without charge
  2. Replace any door as it was originally manufactured and supplied (If the replacement option is used, the door will be shipped and invoiced to the distributor of origin at the same price as the original. Credit will be issued when the warranted door is returned.)
  3. Ask that the door be returned and Koetter Woodworking will refund the purchase price to the original buyer.
• All warranty returns must have authorization before the product(s) are shipped back.
• Any return must be given prior authorization by your sales representative before returning items for claim or credit.
• All returns should be accompanied by a copy of the original invoice in which the product was purchased along with a completed Return of Goods Authorization. This will ensure that the return can be speedily identified, traced as to customer and circumstance, and processed efficiently.
• It is understood that many warrantable circumstances do not develop and fully become apparent until well after the product is installed, but some defects or flaws may be detected as soon as the door or side lite is unpackaged. Since many minor flaws can be repaired or corrected, all items should be inspected thoroughly for such defects upon receipt and before machining.
• Please be aware that the machining of a door or side lite constitutes acceptance of the product as it was received by our customer. Any minor flaws or defects that may exist at the time of machining will not be considered as defective product or claimable once additional labor has begun. Inspect all items thoroughly before the machining process takes place.
• Please be aware that any credit due for defective product is not processed and issued until the defective item has been returned. Any required replacement product is invoiced at the original unit price as it is shipped. Koetter Woodworking will not be responsible for any amount in excess of the original purchase price of the defective product.
• All items returned must be packaged properly in order to ensure that credit due is processed efficiently, and to protect against any further unnecessary damage to the product. Proper packaging includes an adequate pallet, proper top, bottom and edge protective covering. Items not given adequate packaging protection during return shipment may void the warranty.
• Koetter Woodworking, Inc. offers a warranty that covers defective conditions based on industry standards of acceptability. We take a fair and objective view of any warranty situation that may arise, but it is important to understand that a warranty does not cover any and all problems that may occur. We urge you to call if you have questions or need further clarification on our warranty conditions or relating to any specific situation that you may encounter.